Research by NAB shows Australians don’t think about infrastructure projects as just concrete, bricks and mortar, but rather as the services or conveniences that are derived from them. The role of the customer, and their satisfaction, has been a weakness in the infrastructure governance settings for some time.
Australia’s infrastructure isn’t sufficient to meet the expected increase in population. This means we have to think now about what kind of infrastructure Australia needs in the decades to come. NAB Chairman Ken Henry was joined by infrastructure industry experts and leading thinkers to discuss the issues that are central to securing Australia’s future infrastructure.