20 October 2025
December 18, 2025
A community first approach to medicine
How Dr Manmit Madan grew two thriving practices, supported his community, and inspired the next generation of doctors.
By Health View
When Dr Manmit Madan arrived from India 25 years ago, he began his Australian medical career as a GP in a small country town. From those early days, his focus has always been clear: serve the community, keep learning and build something lasting.
He is well on his way to achieving all three.
Today, as the owner of two successful Sydney medical centres, Dr Madan is recognised not just for treating patients but also for educating the community, supporting newly arrived migrants, and inspiring his own children to follow in his footsteps.
An early helping hand
As a young country doctor, one of Dr Madan’s patients happened to be the local NAB branch manager. Four years after arriving in Australia, he and the patient discussed his ability to buy a property.
“I didn’t think I’d be able to as I wasn’t yet a permanent resident,” Dr Madan recalls. “But he told me I could apply for permission from the Foreign Investment Regulation Board. He then organised a loan for an investment property in Canberra.
“That was the first time NAB exceeded my expectations – and they’ve been doing so ever since.”
Standing out from the crowd
Since then, NAB has financed not only Dr Madan’s homes and investment properties, but also his two medical practices – at Quakers Hill, in 2008, and Westmead in 2015. Both centres bring together GPs, allied health professionals, practice managers and receptionists, with Dr Madan now overseeing a team of around 20 people.
Westmead, home to two major hospitals, is an established medical hub. Opening there was not without risk.
“There certainly is competition,” Dr Madan says. “The week I opened, three other practices started up within a one-kilometre radius. But I believed there was room for a practice like ours. A lot of the areas around Westmead have been rezoned for high-rise housing, which means the population is increasing dramatically. Westmead is also very central, so we have patients from a wide range of suburbs.”
His confidence has been rewarded. When the property next door became available, Dr Madan didn’t hesitate to expand his practice.
“I spoke with my relationship banker who arranged a loan for me,” he says. “It’s the people who work in the bank that make all the difference. They’ve all been incredibly helpful in finding solutions that meet my needs.”
Scaling for the future
Dr Madan’s plans to expand are far from over. He is committed to adding a dedicated specialist practice, and potentially imaging and emergency services.
John Avent, Executive NAB Health, says supporting medical professionals like Dr Madan is central to NAB’s mission – whether that’s tailored banking and finance solutions through NAB Health and Medfin, or HICAPS’ claiming and EFTPOS solutions. “We see first-hand the enormous impact doctors have on their communities and the recent HICAPS integration with [one of Australia’s] leading Practice Management Software [providers], Best Practice, provides efficiencies for practices and improved patient experiences,” Avent says. “Our role is to ensure they have the financial backing to focus on what they do best.”
“In Dr Madan’s case, it’s been about supporting him to scale his vision, while ensuring his practices remain sustainable for the long term. We’ve done that through our extensive funding capabilities. And, of course, we’re glad to optimise his practice operations with HICAPS.”
Dr Madan says the small details count. “Thanks to HICAPS, my own Medicare payments go directly into my bank account. And knowing they can get their rebates promptly is reassuring for our patients.”
Giving back to the community
Beyond his patients, Dr Madan invests heavily in supporting the broader community. This includes the many new migrants that come to Westmead, particularly young families.
“It’s very traditional within the Indian culture that, when babies are born, parents visit to provide support. Some don’t have insurance or Medicare, so we help them out when they need treatment,” Dr Madan says.
He also runs programs to educate the community on general health, disease prevention and vaccinations, even as he mentors the next generation of medical professionals as a lecturer at Western Sydney University and through its health association.
“Medical students from a number of universities come to us as trainees – we currently have four students here in training,” he says. “We also have nursing students from the University of Queensland doing their placements.”
A family of doctors
Medicine has become a family vocation. Dr Madan’s elder son Navdeep, also a GP, now runs the Quakers Hill practice.
“That area has a lot of new high-rise apartments so it’s becoming more densely populated,” Dr Madan says. “The practice is also very close to the railway station so, again, it’s very central.”
His younger son, Sargun, will qualify as a GP in a few months’ time. His father would love it if he joined the practice, but for now he’s telling him to follow his heart.
“Who knows with Gen Z?” he laughs. “They all have their dreams. For Sargun, that might mean working in America or Europe, at least for a while.”
A legacy that endures
Dr Madan believes that attitude determines your path in business and in life.
“My attitude has always been to serve the community, help people and keep on learning – and I think those go hand in hand,” he says.
“The good thing about being a doctor is that I’m always developing and growing as I make a difference to the lives of the people. I get a great deal of satisfaction from my job, and that's one of the best parts of my life.”
Important Information
Medfin Australia Pty Ltd ABN 89 070 811 148 and Australian Credit Licence 391697 (Medfin) and HICAPS Pty Ltd ABN 11 080 688 866 (HICAPS) are wholly owned subsidiaries of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (NAB) and part of the NAB Health specialist business. The obligations of Medfin and HICAPS do not represent deposits or other liabilities of NAB. NAB does not guarantee or otherwise support the obligations of Medfin or HICAPS. Banking services are provided by NAB.
© 2025 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686.
© 2025 Medfin Australia Pty Ltd ABN 89 070 811 148 and Australian Credit Licence 391697.
© 2025 HICAPS Pty Ltd ABN 11 080 688 866.
