Human resources

Featured stories

Insights, Trends & Case Studies

NAB Quarterly Business Survey: Quarter 3 2018

NAB Quarterly Business Survey: Quarter 3 2018

18 October 2018

The business conditions index decreased 2pts to +13 in 2018 Q3, but remains well above its long-run average. Business confidence also fell, declining 4pts to +3 index points, a little below its historical average.

NAB Quarterly Business Survey: Quarter 3 2018
Essential tips for hiring staff

Essential tips for hiring staff

3 May 2018

Do you own an expanding small business? Here are some tips to get more talent on board without sending your direct costs soaring.

Essential tips for hiring staff
Industry leader on how professional services firms must change

Industry leader on how professional services firms must change

22 September 2017

Traditional law and accounting firms need to take a hard look at their business models and ways of pricing, or they risk getting left behind. The man who brought the term NewLaw to the world and has researched and written extensively on the subject gives five pieces of advice.

Industry leader on how professional services firms must change
Seven books to unlock your creativity

Seven books to unlock your creativity

26 June 2017

In a changing world, success increasingly comes to those who can devise the most creative solutions to pressing problems. Here we profile seven books to help you reset your thinking, up your flow and tap into your inner creative.

Seven books to unlock your creativity
Corporate volunteering? Doing well by doing good

Corporate volunteering? Doing well by doing good

11 May 2017

Corporate social responsibility sounds like an excellent idea but in practice it often goes straight into the too-hard basket. Here’s how taking your staff away from the daily grind can save your business in all the ways that matter.

Corporate volunteering? Doing well by doing good
SAS reaps rewards of staff focus

SAS reaps rewards of staff focus

12 January 2017

Does focusing on staff satisfaction and building a reputation as a great place to work translate into bottom line benefits for companies? Analytics company SAS believes the answer is yes.

SAS reaps rewards of staff focus
Business leaders help each other excel

Business leaders help each other excel

8 December 2016

Business leaders can feel isolated with nowhere to turn for advice or support – which is what inspired Jason Tunbridge to co-found the Leadership Think Tank. He and three members discuss the benefits of speaking out.

Business leaders help each other excel
Dressed for business success

Dressed for business success

8 September 2016

Listening to their customers’ needs and responding has helped husband and wife team Anoop and Fiona Anchal build a successful business specialising in custom-made corporate uniforms.

Dressed for business success
How Johnson Partners grew by practising what it preaches

How Johnson Partners grew by practising what it preaches

12 April 2016

Hard work, patience, sound recruitment practices and good advice are behind the growth of Johnson Partners, according to Theo Rigopoulos. These attributes have helped the accountancy firm grow tenfold. Now employing 40 staff, it’s in demand with SMEs and high-net-worth individuals.

How Johnson Partners grew by practising what it preaches
Five ways to create a thriving community pharmacy

Five ways to create a thriving community pharmacy

18 March 2016

Kim Brotherson, Managing Director of Pharmacy 777 and Bruce Annabel, Pharmacy Business Consultant and Adjunct Professor of Pharmacy Management at QUT, share their top five tips for creating a thriving community pharmacy.

Five ways to create a thriving community pharmacy
Working the law

Working the law

7 March 2016

“Success always starts with passion and an unrelenting drive to make it work,” according to leading workplace lawyer Fay Calderone, who is a Partner at DibbsBarker Sydney.

Working the law
Investing in happy, healthy workers

Investing in happy, healthy workers

22 February 2016

The health and wellbeing revolution is sweeping through workplaces, with forward-thinking companies making an effort to promote healthier lifestyles, more flexible working conditions and better work-life balance. We discuss some simple ways SMEs can get on board.

Investing in happy, healthy workers
Putting it all on the line

Putting it all on the line

2 February 2016

Taking charge of the family business after the death of his father, Peter Freedman persevered through tough times to grow Freedman Electronics from a single shop in the Sydney suburb of Ashfield to become RØDE Microphones – one of Australia’s great export success stories.

Putting it all on the line
Investing in a new medical practice

Investing in a new medical practice

15 October 2015

A new medical practice can be designed to reflect your vision and may also cost less than an established business. Nathan Marris, Relationship Manager at Medfin Finance, shares his tips for success, and practice owner Dr Prema Joseph discusses why she chose to start from scratch.

Investing in a new medical practice
Hiring labour in the age of Uber

Hiring labour in the age of Uber

7 October 2015

Ursula Hogben, co-founder and General Counsel of LegalVision ILP, explains what the rise of the on-demand labour market means for those hiring help.

Hiring labour in the age of Uber
Ways to make the most of your star performers

Ways to make the most of your star performers

14 September 2015

The stronger the team, the more successful the company. Rob Scott from Presence of IT, an HR/payroll and workforce management consultancy, shares his tips for recruiting, retaining and managing the highly-skilled people a growing business needs.

Ways to make the most of your star performers
CEO Seat: The right balance

CEO Seat: The right balance

31 August 2015

Amanda Dobbie, CEO of not-for-profit organisation, Women in Banking and Finance (WiBF), reflects on her role promoting gender balance and shares her top tips for small businesses looking for greater gender diversity in their organisations.

CEO Seat: The right balance
24 Hours With Tony de Leede: health and wellness entrepreneur

24 Hours With Tony de Leede: health and wellness entrepreneur

25 August 2015

After bringing the Fitness First chain to Australia and building it into the biggest chain of health clubs in the country, Tony de Leede left in 2008. He now co-owns a range of health and wellness businesses. See what a typical day in his life looks like.

24 Hours With Tony de Leede: health and wellness entrepreneur
Riding the Mexican wave

Riding the Mexican wave

31 July 2015

Launching a casual home-style Mexican restaurant in Swan Street, Richmond, in 2011, Fonda now has four restaurants in Melbourne with 160 staff and annual turnover of $15 million.

Riding the Mexican wave
The business of building a successful practice

The business of building a successful practice

20 July 2015

Like every other business owner, a general practitioner (GP) needs a business plan. Tristan Bond, Founder of The Healthcare Business Group, and GP Dr Karen Price discuss the benefits of a plan, what it should cover and how a business coach could help doctors to stay on track.

The business of building a successful practice
Using online talent in your business

Using online talent in your business

7 July 2015

Australian companies are leading the world in their use of online freelancers. Kyri Theos, Australian Country Manager of Upwork, and Toby Jenkins, co-founder and CEO of Bluewire Media, discuss how having international access to millions of skilled people could change the way we do business.

Using online talent in your business
Keeping meetings on time and on track

Keeping meetings on time and on track

6 July 2015

Meetings can be an expensive use of your time. Ed Robins, Director and Principal Consultant at ProFocus Business Performance Consulting and Training, discusses the importance of testing the business case, considering alternatives and keeping everyone on track.

Keeping meetings on time and on track
Fifty years of pancakes and still going strong

Fifty years of pancakes and still going strong

1 July 2015

It’s half a century since the founders of The Pancake Parlour first wowed Aussie diners with fresh, delicious pancakes but age has not wearied the Melbourne dining institution whose charm and innovative strategies continue to drive its success.

Fifty years of pancakes and still going strong
24 Hours with Simon Hill

24 Hours with Simon Hill

25 June 2015

Simon Hill is the Co-founder, Director and Investor in a diverse range of e-commerce businesses. He believes in promoting a less stressful work environment by giving his employees more control over how many hours they work and from where.

24 Hours with Simon Hill
Continuous improvement is key to business success

Continuous improvement is key to business success

2 June 2015

Continuous improvement is fundamental to business success. Training and management consultant Derek Stockley explains how leading by example and creating the right culture can engage and motivate your employees as well as generate new ideas.

Continuous improvement is key to business success
One word that can help you grow your business

One word that can help you grow your business

17 March 2015

Vince Frost has built a successful design business by saying ‘yes’ and meaning it. He discusses the benefits of a building a positive culture, the importance of moving outside your comfort zone and why it pays to think twice before saying ‘no’.

One word that can help you grow your business
How to be more influential

How to be more influential

12 January 2015

Influence isn’t about telling people what to do or even expecting them to respond to a logical argument. Neuroleadership expert Jon Pratlett draws on the latest findings in neuroscience to provide practical advice on using influence to shape a successful business.

How to be more influential
Switching off

Switching off

8 December 2014

Every working environment has the potential to create stress but, when you’re running a small or medium enterprise (SME), the pressure can be particularly intense. Exercise, healthy eating and shedding unhealthy habits are recommended as some of the best methods to cope.

Switching off
The vision to make a difference

The vision to make a difference

1 December 2014

With a skilled workforce of blind and vision-impaired employees, the Royal Society for the Blind Industrial Services in South Australia has carved out a reputation for providing efficient, cost effective and high quality packaging and assembly services to a range of businesses.

The vision to make a difference
Happiness in business

Happiness in business

10 November 2014

Given the link between workplace satisfaction and productivity, and between consumption and wellbeing, creating a happy workplace should be a key focus for any business. We share some intriguing data to help businesses considering how to improve staff engagement and customer satisfaction.

Happiness in business
Turning staff loyalty into a competitive advantage

Turning staff loyalty into a competitive advantage

10 October 2014

BRW named brand promotion business, Zinc, one of the top 10 ‘great places to work’. Believing the commitment and loyalty of his team has been fundamental to Zinc's success, Peter Cleary shares his secrets for keeping good people by creating great workplace culture.

Turning staff loyalty into a competitive advantage
Alan Kohler: more than a business spectator

Alan Kohler: more than a business spectator

25 September 2014

From fresh-faced cadet journalist to business publishing kingpin, Alan Kohler has traversed a lot of ground. In his journey across the desk he’s learned the difference between business commentator and business owner, and just how much graft it takes to make a business work.

Alan Kohler: more than a business spectator
Workplace wellbeing

Workplace wellbeing

23 September 2014

As a small business gets bigger it increasingly becomes a people business. Chief Happiness Officer at The Happiness Institute, Dr Timothy Sharp, explains the importance of culture in an organisation and how a person’s immediate manager becomes most vital to a sense of wellbeing.

Workplace wellbeing
How David Koch turned the Power back on

How David Koch turned the Power back on

11 September 2014

Turning a business around can be challenging – but the tougher the turn, the sweeter the rewards. David Koch, Chairman of Port Adelaide Football Club, explains how he helped take the Power from financial hardship and the bottom of the AFL ladder to the finals in three short seasons.

How David Koch turned the Power back on
Volunteers enhancing healthcare

Volunteers enhancing healthcare

8 September 2014

Barwon Health’s Volunteers Services Director sees volunteers as community advocates who enhance the healthcare experience of consumers. Recognised at the 2014 NAB Women’s Agenda Leadership Awards, Zoe Waters is now taking her message to a wider audience.

Volunteers enhancing healthcare
Australian Business Diversity Index – Q2 2014

Australian Business Diversity Index – Q2 2014

29 August 2014

The inaugural NAB Australian Business Diversity Index is a new addition to NAB’s Quarterly Business Survey, and it aims to help Australian industries and businesses better understand diversity performance, in an effort to drive change.

Australian Business Diversity Index – Q2 2014
Poor performance: prevention is better than cure

Poor performance: prevention is better than cure

7 July 2014

If your employees underperform there may be a good reason. Jon Pratlett, creator of the seminar ‘Leading with the brain in mind’, suggests some simple ways to understand employee behaviour, become a ‘brain friendly’ leader and nip poor performance in the bud.

Poor performance: prevention is better than cure
Six strategies for creating a safer medical practice

Six strategies for creating a safer medical practice

18 June 2014

Many general practitioners have been exposed to aggressive behaviour yet few have taken steps to protect themselves. Researcher Dr Danny Hills explains his six simple strategies for keeping a medical practice a safer and less stressful place to work.

Six strategies for creating a safer medical practice
Business View magazine – Winter 2014

Business View magazine – Winter 2014

4 June 2014

In this edition, Business View magazine highlights the success of businesses working with, inspired and supported by family. Our cover story features how Mildura Brewery owners Stefano de Pieri and wife Donata Carrazza successfully blend family and business.

Business View magazine – Winter 2014
Insights from Ram Charan from the World Business Forum (Sydney)

Insights from Ram Charan from the World Business Forum (Sydney)

29 May 2014

Good ideas with no execution ends in no results. There are seven simple tools for developing a culture of excellent execution, says global business and leadership consultant Ram Charan. He has worked extensively with some of the world’s leading corporates.

Insights from Ram Charan from the World Business Forum (Sydney)
Insights from Lyn Heward from the World Business Forum (Sydney)

Insights from Lyn Heward from the World Business Forum (Sydney)

28 May 2014

Lyn Heward, former Director of Creation, President and COO of the Creative Content Division of Cirque du Soleil challenges every individual and company to go through what she calls ‘the seven doors’ to enhance creativity, motivate high performers and foster innovation.

Insights from Lyn Heward from the World Business Forum (Sydney)
The talk of the town: NAB business wrap

The talk of the town: NAB business wrap

27 March 2014

There’s been a lot for Aussie businesses to talk about recently, from shoes to defence contracts - Australian and global markets appear to be bursting with opportunities. Here's a selection of business insights to help you uncover the opportunities across all business sectors in 2014

The talk of the town: NAB business wrap
NAB Wellbeing Index – Q1 2014

NAB Wellbeing Index – Q1 2014

20 March 2014

National wellbeing improves after falling in the previous two quarters, but anxiety continues to rise with more than one-third of Australians currently “highly” anxious. The NAB Australian Wellbeing Index rose to 64.6 points in Q1 2014 (63.5 points in Q4 2013).

NAB Wellbeing Index – Q1 2014
Zero tolerance for bullying in the workplace

Zero tolerance for bullying in the workplace

18 February 2014

Bullying can cause physical and psychological harm to employees and undermine good business. Alex Jenkins of Davidson Trahaire Corpsych suggests ways to create a workplace culture which supports the health and productivity of everyone in the organisation.

Zero tolerance for bullying in the workplace
How to recruit the best people for your business

How to recruit the best people for your business

14 February 2014

Finding and keeping the right people is fundamental to the success of any business. Gavin O’Meara, Manager of People and Culture at Ramsay Health Care, explains how planning, preparation and ongoing support can help you build an engaged and productive team.

How to recruit the best people for your business
Business View Magazine – Summer 2013

Business View Magazine – Summer 2013

30 December 2013

The summer edition of Business View Magazine explores the ecosystem behind the business of sport, looking at how entrepreneurs working in and with the sports sector deal with changes in the business environment. Download the free iPad edition via our new publications app NAB Think.

Business View Magazine – Summer 2013
A practical approach can make the farm a safer place

A practical approach can make the farm a safer place

30 December 2013

A farm can be a dangerous place for farmers, their families, workers and even visitors. John Temperley, Executive Officer of Farmsafe Australia, discusses some of the most common hazards and shares practical steps for making farms safer for everyone.

A practical approach can make the farm a safer place
Recruiting good people in a competitive environment

Recruiting good people in a competitive environment

10 September 2013

A successful business needs quality employees but in agriculture, skills are in short supply. Rimfire Resource's Nigel Crawley suggests ways to attract the right recruits and explains how the Career Harvest initiative could bring more young people into the industry.

Recruiting good people in a competitive environment
Stepping back from total control

Stepping back from total control

19 August 2013

A business that depends on one person for its success is a business at risk - but stepping back is rarely easy, particularly for the founder of a family business. Bill Noye, Partner in charge of KPMG Private Enterprise in Brisbane, suggests ways to make the process as smooth as possible.

Stepping back from total control
Harnessing the value of an ageing workforce

Harnessing the value of an ageing workforce

1 August 2013

As the war for talent intensifies, business owners with an eye on the future are nurturing older workers. Michael Hyatt, Director, Human Capital Advisory at Deloitte Australia, discusses the benefits of maturity and the importance of harnessing skills and experience.

Harnessing the value of an ageing workforce
Business View Magazine – Winter 2013

Business View Magazine – Winter 2013

23 July 2013

In this edition, we delve into the experiences of finance commentator turned business builder Alan Kohler, detail bringing an invention to life and explore running a business in an extreme climate. We also cover retaining staff, handling tax in your SMSF and negotiating contracts in China.

Business View Magazine – Winter 2013
We’re on the cusp of an agriculture career boom

We’re on the cusp of an agriculture career boom

2 July 2013

Agriculture in Australia has an exciting future. The changing landscape of Australian agriculture is creating a raft of opportunities across the sector and for the first time in years, agricultural student enrolments are up, and quite significantly.

We’re on the cusp of an agriculture career boom
Could teleworking be good for business?

Could teleworking be good for business?

26 June 2013

The NBN will make it possible for more employees to work anywhere - could that be good for your business? Dr Yvette Blount, Research Coordinator of Macquarie University’s Anywhere Working Research Network, discusses the benefits and obstacles you might want to consider.

Could teleworking be good for business?
Quarterly Business Survey – September quarter 2012

Quarterly Business Survey – September quarter 2012

18 October 2012

Business conditions improve in the quarter but still soft. However, Monthly survey results suggest conditions weakened towards the end of the quarter. Forward indicators remain very weak. Confidence up a touch but still at downbeat levels – especially mining

Quarterly Business Survey – September quarter 2012
Preparing for the unexpected

Preparing for the unexpected

4 December 2011

Businesses can't plan for every adversity but Italian restaurant franchise, La Porchetta has proved that a good crisis plan helps owners and employees deal with the worst of tragedies.

Preparing for the unexpected
Working with family

Working with family

2 December 2011

Currently working with family, or considering it? KeepCup CEO, Abigail Forsyth, who’s in business with her brother Jamie (both pictured), gives the scoop on how to make it work.

Working with family
Solving the doctor shortage

Solving the doctor shortage

30 September 2011

Considering hiring GPs from overseas for your practice? Before you invest money and time, make sure you’ve done your homework.

Solving the doctor shortage
The Productivity Puzzle – September 2011

The Productivity Puzzle – September 2011

27 September 2011

Commentary on labour productivity growth. Labour productivity growth has slowed markedly in recent years, prompting calls for further economic reform. There is evidence that the mining and utilities industries may have been responsible for around half of this slowdown. This may reflect delays in high levels of new investment coming on stream and the strength […]

The Productivity Puzzle – September 2011
Running a meeting

Running a meeting

31 May 2011

Do you run business meetings that tend to go overtime and don’t stick to the agenda? How you chair a meeting can impact dramatically on the outcome. From body language to voice tone, here are some tips to help chair with flair.

Running a meeting
Public speaking

Public speaking

30 November 2010

Whether you’ve been asked to perform your first keynote, or you just want to face a fear, speaking in front of a crowd can be enormously empowering. It can also increase your visibility as a business leader. Fortunately, the speakers’ stage is not reserved for veteran CEOs. What audiences want The one demand Australian audiences […]

Public speaking
Workplace diversity

Workplace diversity

30 October 2010

With Australia’s constantly evolving population, cultural diversity should be firmly fixed on the radar of every business in this country, according to Lena Belin, founder of intercultural consultancy and training company, Cultura Franca.

Workplace diversity
Attract and retain staff

Attract and retain staff

30 September 2010

Passionate business owners know they have a lot to offer employees but how do they communicate that to job hunters and existing staff? There are some initiatives businesses can employ to attract and retain the right people.

Attract and retain staff
The quest for talent

The quest for talent

30 September 2010

Businesses need to differentiate themselves from competitors if they’re to be successful in the quest for talented staff. The quest for talent is set to heat up and as businesses compete for staff, there are strategies managers can use to ensure that their businesses attract and retain good people. Suzie Ward, senior consultant at specialist […]

The quest for talent
Creating a virtual office

Creating a virtual office

30 September 2009

With an increasing focus on work–life balance, an organisation has a lot to gain from allowing employees to work from home. Creating a virtual office environment can transform a business, save money and improve staff morale and work rates, according to John Maley, Director of Unisys HR. Speaking from direct experience. Unisys, an information service […]

Creating a virtual office
Improve performance with a sales structure

Improve performance with a sales structure

30 September 2009

Adopting a systemised sales structure not only leads to greater efficiency for the sales team but also strengthens overall business performance. Many of Lackovic’s clients complain that, while they’re able to systemise processes such as accounts, administration, recruitment and so on, it’s very difficult to systemise sales. But without a structure, he says, sales teams […]

Improve performance with a sales structure
Succession planning for family businesses

Succession planning for family businesses

30 August 2009

When it’s time to pass the family business baton on to the next generation, it’s vital to make sure that it’s a well-rehearsed and seamless transition. In any business, succession planning is critical to continuity and long-term success. But research suggests that in family businesses, this important area of planning is often neglected. Andrew Ward, […]

Succession planning for family businesses
Strength-based leadership

Strength-based leadership

30 June 2009

Identifying and utilising the strengths of individuals is key to both business growth and employee engagement. That is the overriding message that Lanja Fletcher delivers to business owners when teaching about strength-based leadership.

Strength-based leadership