Health practitioners told us they wanted to hear more from patients, with more feedback in patients’ own words, so they could better respond to the specific opportunities and concerns raised in this report. We have listened, and this year have included comments across a range of areas most important to health consumers.

We’re seeing a new breed of healthcare consumer who is not only taking a more proactive approach to managing their own health but showing less loyalty if they feel their needs aren’t being met. Around a third of patients switched a health professional in the past 2-3 years. You can find out more by reading the report.

Watch the webinar here

Looking to connect with a NAB Health banker? Visit www.nab.com.au/health