March 22, 2024

NAB Consumer Insights – Scams

How do Australians feel about bank interventions to protect customers & what are they doing to protect themselves?


  • 4 in 10 Australians have been contacted by their bank about a potential scam in the past year. 1 in 2 view this as helpful and 3 in 10 want more.
  • Once contacted, 3 in 4 took action to prevent a potential loss.
  • 7 in 10 are more likely to ignore or delete suspicious calls, emails, texts or links compared to a year ago.
  • 1 in 2 are “very likely” or “likely” to sign up for a bank verified digital ID.

For further details, please see NAB Consumer Insights -Scams (March 2024)