In this issue, we provide an overview of your feedback from the merchant survey we conducted in November 2011 on the future direction of Talking Shop.

For many of you, the way we bill for Visa, MasterCard and China Union Pay transactions has changed to provide more transparency. We discuss ways to reduce overall merchant service fees under the new billing system.

Whether you’re already trading online or thinking about it, the eCommerce retail market in Australia continues to evolve and we provide you with some key trends and insights. We also provide you with some tips on mitigating the risks of your online business.

Small to large businesses are always looking for mobile options to accept card payments and we provide an overview of our new mobile capability on NAB Transact. This service is a great solution for merchants on the move.

Having a reliable customer service team to support processing card transactions is a priority for any business. We take you through what we have been doing over the last few months to make our customer service even better.

Last but not least, we meet the winners of our Union Pay Post-a-Pic competition.

We hope you enjoy this edition of Talking Shop.

For further information download the full report.

• Talking Shop Winter 2012 (PDF 2MB)