Health in Focus: Aged services insights
Health represents one of the largest and fastest growing sectors of the Australian economy. This insight paper has been prepared by NAB Health to address current issues and trends emerging in the Australian Aged Care Services sector.
Health represents one of the largest and fastest growing sectors of the Australian economy. This insight paper has been prepared by NAB Health to address current issues and trends emerging in the Australian Aged Care Services sector. In this paper we’ve touched on some of the current market factors as well as government initiatives aimed at assisting aged care operators.
We’re entering a new age of innovation in care. Given ageing populations worldwide are pushing traditional models beyond their capacity, the fundamentals of the sector will require it. In this new era, governments and certain health organisations have recognised the need to refocus on the
consumer, thereby delivering a more holistic and coordinated approach to care services. People in care and their families know what they want, and are asking for it.
NAB Health has conducted extensive market research (via its work with Fjord Design and Innovation,1 an arm of Accenture) that has assisted in formulating fundamental design principles to underpin a future Australian health ecosystem.
These principles are based on an individual’s view of health
care and include the desire to:
- make life easier and more convenient for me
- respect me in the relationshipprovide me with confidence along my journey
- have transparent access to information
- let me take ownership
- empower me
Governments around the world are encouraging patient-centred, outcome-based operating models intended to drive efficiency. Understanding the demand and supply curve assists us to understand why this model is preferred.
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